Terms and Conditions

Finserve Privacy Policy

We are Finserve Africa Limited ("Finserve", "we", or "us") - a wholly owned subsidiary of Equity Group Holdings Plc and it's subsidairies with our registered office at Equity Centre, Hospital Road, Upper Hill, Nairobi, Kenya. If you live in Kenya or any other country, we are the data controller responsible for your personal information when you use our Services through the website and mKey app.

Our Privacy Policy("Privacy Policy") helps explain our information (including message) practices, including the information we process to support our Services. For example, we talk about what information we collect and how this affects you. We also explain the steps we take to protect your privacy - like building Finserve so messages delivered to you aren't stored and giving you control over who you communicate with on our Services.

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mKey General Terms and Conditions

Finserve Africa Limited ("mKey", "Finserve" "our," "we," or "us") using the trademark name "mKey". Please read our Terms of Service so you understand your use of mKey. You agree to our Terms of Service ("Terms") by installing, accessing, or using our apps, services, features, software, or website (together, "Services").

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mKey Account Terms and Conditions

This Agreement contains the complete terms and conditions that apply to your participation in Equity Bank (Kenya) Limited's mKey Account Service and supersedes all other agreements entered into between you and Equity Bank (Kenya) Limited of P.O. Box 75104-00200 Nairobi – ("the Bank) with respect to the mKey account transfer Services. These terms and conditions take effect on the date of publication. By participating in or continuing to use the mKey Service you shall be deemed to be making an affirmative statement of your acceptance of these terms and conditions.

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mKey Loan Terms and Conditions

This User Agreement is a financial service and an end-user license agreement between you ("End-user" or "you") and Finserve Africa Limited - a Limited company duly incorporated in Kenya ("Finserve"), which provides the Finserve application ("mKey App" or "mKey"). The mKey App allows users to obtain Credit Advances. The maximum credit limit of this advance will vary by the individual borrower's credit score and repayment history, among other factors. Charges associated with the Credit Advance include the Service Fee, any associated disbursement costs and other charges ("Transaction Fee") payable for the use of the Services as published by Finserve on Finserve's website https://mkey.app or by such other means as Finserve shall in its sole discretion determine, Transaction Fees are subject to change at any time at Finserve's sole discretion.

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